Two weeks back, me and my friend went to a branch of 'Bank of America'(BOA) to transfer money from my 'citibank' account to my friend's BOA account. Since the money transfer fee is lesser in "Cash advance" mode of transaction when compared to ATM withdrawal money, we opted this mode.
We approached a staff(S1) (who looked like new to this bank) and asked her to do the same. Avanga thiru thirunu muzhichutu, its not possiblenu sonnanga. Since some of our others friends had already done this before, we told her its possible. In the mean time another staff(S2) came and told her how to do that. Then, S1 went inside to do the transfer.
Oru five minutesku apuram S1 came out and told sadly "we are sorry, we lost the electronic transaction code and cant deposit the money"
adipaavigala enna solreenga? doctors ellam operationku apuram vandhu solra maadhiri solreenga?
Me: So.o.o.o.....? (micham meedhi irukra panthayaavadhu vitu vainga)
S1 and S2: let us try what can be done. Please wait patiently (aaama idhuku onnum korachal illa)
S2 called some numbers and came back to us after 40 mins.
S2: Once again sorry
S2: We could not do anything. Can you please call your citibank call centre and ask them to revert back the transaction or get the transaction code?
S2: If they cant cancel the transaction, please come tommorrow we shall do something else.
Kadavule, en pozhapu ipdi aayuduche :(
Came back to my apartment, called citibank call centre (vera enga? chennai thaan) and told the details. She said, money has been already deducted from your account and it can not be reverted back. (Transaction code-yaachum kodu thaayi, unaku punniyama pogatum). Got the code and went to BOA next day. Then they sent a fax to citibank, chennai saying that they didnt get the money and to revert back the amount.
Two daysku apuram, I got my money back.
If that machine had received the transaction code without failure, our transaction would have completed in lesser than 5 mins.